1. Service delivery
Belek Marina Yacht Rental does not ship physical goods. A purchased or requested service is provided according to the confirmed date, time, departure point, yacht/tour and service scope. Booking or service confirmation may be shared on-screen, by e-mail, phone or WhatsApp.
2. Availability confirmation
A calendar, displayed price or request form on the website does not by itself create a confirmed marina booking. The operations team separately verifies yacht availability, weather/sea conditions and additional services.
3. Cancellation and changes
Customer cancellation or date-change requests are evaluated under the specific conditions of the purchased service and the terms disclosed before the transaction. Leisure services to be performed on a specific date or period may fall within statutory exceptions to the right of withdrawal under Turkish distance-contract rules. Service-specific pre-contract information and confirmation therefore govern each transaction.
4. Provider-side cancellation
If a service cannot be provided because of the supplier or operating conditions, an alternative date/service is considered with the customer. If no suitable solution is available, the refund process is initiated in line with applicable law and the rules of the payment channel used. Bank/payment-provider posting times may vary.
5. Contact
Cancellation, change and refund requests should be sent through the current phone, e-mail or WhatsApp channels on the website. Transaction-specific written offers, pre-contract information and confirmations take precedence over this general text.
Belek Marina Yacht Rental does not ship physical goods. A purchased or requested service is provided according to the confirmed date, time, departure point, yacht/tour and service scope. Booking or service confirmation may be shared on-screen, by e-mail, phone or WhatsApp.
2. Availability confirmation
A calendar, displayed price or request form on the website does not by itself create a confirmed marina booking. The operations team separately verifies yacht availability, weather/sea conditions and additional services.
3. Cancellation and changes
Customer cancellation or date-change requests are evaluated under the specific conditions of the purchased service and the terms disclosed before the transaction. Leisure services to be performed on a specific date or period may fall within statutory exceptions to the right of withdrawal under Turkish distance-contract rules. Service-specific pre-contract information and confirmation therefore govern each transaction.
4. Provider-side cancellation
If a service cannot be provided because of the supplier or operating conditions, an alternative date/service is considered with the customer. If no suitable solution is available, the refund process is initiated in line with applicable law and the rules of the payment channel used. Bank/payment-provider posting times may vary.
5. Contact
Cancellation, change and refund requests should be sent through the current phone, e-mail or WhatsApp channels on the website. Transaction-specific written offers, pre-contract information and confirmations take precedence over this general text.